Privacy Policy

This Privacy Policy explains what Pure Pet Peptide ("we," "us," "our") collects when you use purepetpeptide.com (the "Site"), why we collect it, who we share it with, and the choices you have. Plain English, no fog machine.

1. What We Collect

Information you give us directly

Email signups. When you join our email list — including through our 15%-off welcome offer or a downloadable guide — we collect your email address. If you give us your name, we store that too.
Order information. When you buy, we collect your name, shipping address, email, phone (if provided), and order details. Payment card details go to our payment processor; we don't store full card numbers on our systems.
Chatbot conversations. If you use the Site's chat assistant, we collect and store the conversation. We use it to answer you, to improve the assistant, and for compliance review. The assistant doesn't give medical or dosing advice, and you shouldn't share sensitive personal information or detailed veterinary records in chat.
Contact messages. Anything you send us by email or through a contact form.

Information collected automatically

Analytics. We use analytics tools to understand how the Site is used: pages visited, time on page, referring links, approximate location (country/region), device and browser type. These tools use cookies or similar technologies.
Order/session functionality. Cookies that keep your cart working and remember preferences like dismissing a popup.

2. How We Use It

To fulfill and ship your orders and communicate with you about them.
To send marketing emails you've signed up for — offers, new products, educational content.
To operate, secure, and improve the Site, including measuring which pages and campaigns work.
To respond to questions, resolve order issues, and enforce our policies.
To comply with law and protect our rights.

3. Marketing Emails and Your Unsubscribe Rights

We comply with the CAN-SPAM Act. In practice, that means:

Every marketing email includes a working unsubscribe link. One click and you're off the list — no login, no survey, no hoops.
We honor unsubscribe requests promptly, and always within 10 business days.
Our marketing emails identify us as the sender, include our contact information, and don't use deceptive subject lines or headers.
Unsubscribing from marketing doesn't stop transactional messages about orders you've placed — those are part of the service.

You can also unsubscribe any time by emailing support@purepetpeptide.com with "unsubscribe" in the subject line.

We don't sell your personal information. We share it only with the service providers that help us run the business, and only as needed:

Laboratory and fulfillment partners — our certified US lab partner receives the shipping details required to fulfill your order.
Shipping carriers — to deliver packages.
Payment processor — to charge your payment method.
Email service provider — to send the emails you signed up for.
Analytics providers — as described above.
Chat/AI provider — the service that powers the chatbot processes conversation content to generate answers.

We may also disclose information if required by law, subpoena, or legal process, or to protect the rights, safety, and property of Pure Pet Peptide, our customers, or others. If the business is ever sold or merged, customer information may transfer as part of that transaction, subject to this policy.

5. Data Retention

We keep order records as long as needed for tax, accounting, and legal purposes. Email list data is kept until you unsubscribe. Chatbot conversations are retained for a limited period for quality and compliance review, then deleted or de-identified.

6. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the data we hold — encrypted connections (HTTPS), restricted access, and reputable processors. No system is perfectly secure; if we ever become aware of a breach affecting your information, we'll notify you as required by law.

7. Your Choices and Rights

Email: unsubscribe via any marketing email or by contacting us.
Cookies: most browsers let you block or delete cookies; the Site's core shopping features may not work without some of them.
Access, correction, deletion: email support@purepetpeptide.com to request a copy of the personal information we hold about you, to correct it, or to delete it. We'll respond within a reasonable time and as required by applicable law. Deleting order data isn't possible where we're legally required to retain it.
State privacy rights: depending on where you live, you may have additional rights under state privacy laws. Contact us and we'll honor whatever applies to you.

8. Children and Minors

The Site is intended for adults. You must be 18 or older to purchase, and we don't knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we'll delete it.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above shows the current version. Material changes will be posted on this page.

10. Contact

Privacy questions or requests: support@purepetpeptide.com