1. Where We Ship
We currently ship to addresses within the United States only. We don't ship internationally at this time — if that changes, this page will say so first.
You are responsible for confirming that the products you order may lawfully be purchased and possessed where you live. See our Product & Health Disclaimer.
2. Processing Time
Orders are processed and handed to the carrier within 2–5 business days of payment confirmation. Orders placed on weekends or holidays start processing the next business day.
Your order ships directly from our certified US laboratory partner — that's how every product leaves in sealed, first-quality condition. Because of that, orders containing multiple items may occasionally arrive in more than one package.
US shipping is free on orders over $150.
3. Transit Time and Tracking
- Transit time depends on your location and the carrier, and is in addition to processing time. Most US orders arrive within a few business days of shipment.
- You'll receive a tracking number by email as soon as your order ships.
- Delivery estimates are estimates, not guarantees. Weather, carrier backlogs, and rural routes can add time, and we can't control the carrier once a package leaves the lab.
4. Shipping Issues
- Address accuracy is on you. Double-check your shipping address at checkout. We can't refund or reship orders lost because of an address entered incorrectly.
- Marked delivered but missing: check with household members and the carrier first, then email us — we'll help you open a carrier trace.
- Stuck in transit: if tracking hasn't updated for 7 days, contact us and we'll chase it down.
5. Returns: 30-Day Unopened Policy
We accept returns of unopened products in their original, sealed packaging within 30 days of delivery.
- To start a return, email support@purepetpeptide.com with your order number and the items you'd like to return. We'll reply with return instructions.
- For safety and quality reasons, opened, used, or unsealed products cannot be returned or resold — no exceptions. These are peptide compounds; once the seal is broken, the product can't go back into inventory.
- Unless the return is due to our error, return shipping is the customer's responsibility, and original shipping charges are non-refundable.
- Once the returned items arrive back unopened and in saleable condition, we issue a refund to your original payment method. Please allow 5–10 business days after receipt for the refund to appear, depending on your bank.
6. Damaged, Incorrect, or Defective Orders
If something arrives damaged, defective, or not what you ordered, that's on us — and we'll make it right.
- Email support@purepetpeptide.com within 14 days of delivery with your order number, a description of the problem, and a photo of the item and packaging.
- We'll replace the item or refund you in full, your choice, and we'll cover any shipping involved.
- Don't ship anything back before contacting us — in many cases we won't need the damaged item returned.
7. Cancellations
Need to cancel? Email us as soon as possible. Because orders route straight to the lab for fulfillment, we can only cancel orders that haven't yet been packed for shipment. Once an order ships, the 30-day return policy above applies.
8. Questions
Anything shipping or returns related: support@purepetpeptide.com — include your order number for the fastest help.